Privacy policy

Protecting personal data and building customer trust is the top priority at Duong Sinh Ho Tram. By accessing and using our services or shopping on the duongsinhhotram.vn website, you agree to the terms of information collection, use, and security described below.

1. Purpose and Scope of Information Collection

To optimize your booking and shopping experience, we may collect your personal information, including:

  • Full name.

  • Contact phone number.

  • Email address.

  • Delivery address (if purchasing physical products).

  • Information regarding services of interest or appointment history.

We also automatically collect certain technical information when you visit the website (such as IP address, browser type, and access time) for the purpose of analyzing and optimizing website performance.

2. Scope of Information Use

Duong Sinh Ho Tram commits to using customers’ personal information solely for the following legitimate purposes:

  • Confirming service appointments or processing online orders.

  • Supporting customers, answering inquiries, and providing service consultations.

  • Sending notifications about new regulations, promotional programs, or customer appreciation events (only if the customer subscribes to receive updates).

  • Preventing user account sabotage or impersonation.

3. Information Storage Duration

Users’ personal data will be securely stored on the servers of duongsinhhotram.vn until a cancellation request is made by the customer, or the customer logs in to perform the cancellation themselves. In all other cases, the information will be kept strictly confidential.

4. Persons or Organizations with Access to Information

We commit not to sell, exchange, or share your personal information with any third party for commercial purposes. The information is accessible only by:

  • The website administration board and customer care staff of Duong Sinh Ho Tram.

  • Shipping partners (provided only with Name, Phone Number, and Address for delivery purposes).

  • Competent State authorities upon legal request in accordance with the laws of Vietnam.

5. Address of the Information Collection and Management Unit

  • Duong Sinh Ho Tram

  • Address: 296 27/4, Ho Tram, Ho Chi Minh City

  • Phone: (+84) 96 399 88 10

  • Email: info@duongsinhhotram.vn

6. Means and Tools for Users to Access and Edit Data

Customers have the right to self-check, update, adjust, or cancel their personal information by:

  • Logging into their personal account on the website (if applicable) and editing the information.

  • Contacting us directly via the Hotline or Email provided in Section 5 to request the administration board to edit or delete the information.

7. Mechanism for Receiving and Resolving Complaints Related to Personal Information

Upon discovering that personal information has been used for the wrong purpose or scope, customers are requested to send a complaint email to info@duongsinhhotram.vn or call the Hotline at (+84) 96 399 88 10 to provide evidence. We commit to responding and providing a resolution immediately, or within 24 working hours at the latest.

8. Use of Cookies and Tracking Technologies

The duongsinhhotram.vn website uses Cookies to remember user preferences and collect anonymous analytical data (via Google Analytics) to improve the interface and content. You can completely refuse Cookies by changing the settings in your web browser.