Shipping policy

Duong Sinh Ho Tram is committed to providing the most convenient, transparent, and safe shopping and service experience for our customers. The shipping and delivery policy below applies to all transactions for physical products and pre-booked services (Vouchers) on the duongsinhhotram.vn website.

1. Scope of Application

  • For services / E-vouchers: Applicable nationwide (Customers receive codes via Email/Zalo/SMS and use them directly at Duong Sinh Ho Tram facilities).

  • For physical products (Herbal shampoo, essential oils, cosmetics, etc.): We support delivery across Vietnam through reputable shipping partners (Giao Hang Nhanh, Viettel Post, VNPost, etc.).

2. Methods and Delivery Time

A. Delivery of Digital Services / E-Vouchers (No physical shipping)

  • Method: The booking confirmation code or E-Voucher will be automatically sent to the Email address or phone number (via SMS/Zalo) registered by the customer upon successful payment.

  • Time: Immediately or within a maximum of 2 working hours after the system confirms the payment.

  • Delivery fee: Free.

B. Delivery of Physical Products / Hard Copy Vouchers

  • In Ho Tram area and Xuyen Moc district (Ba Ria – Vung Tau):

    • Delivery time: Within 24 working hours.

  • In other Provinces/Cities nationwide:

    • Delivery time: 2 to 5 working days (depending on geographical location and weather conditions).

Note: Delivery time excludes Holidays, Tet (Lunar New Year), and Sundays. In cases of force majeure (natural disasters, epidemics, etc.), the delivery time may be extended, and we will notify you directly.

3. Shipping Fee Schedule (For Physical Products)

  • Internal Ho Tram area: 15,000 VND/order.

  • Outside provinces: Shipping fees will be calculated based on the fee schedule of our partner delivery units (depending on order weight and distance). The system or a consultant will clearly inform you of this fee before confirming the shipment.

  • Free shipping policy: Applicable to physical product orders with a total value of 500,000 VND or more.

4. Responsibilities During Transportation

  • For Duong Sinh Ho Tram: We are responsible for providing complete invoices and documents related to the goods; ensuring the goods are carefully and safely packaged before handing them over to the shipping unit. If the goods are damaged or lost due to our fault or the shipping partner’s fault, we will be responsible for compensation or exchanging/resending a new product to you.

  • For Logistics Service Providers (3rd Party): Responsible for providing delivery documents (delivery receipt) to the buyer upon delivery. Ensuring on-time delivery and maintaining the intact condition of the goods.

  • For Customers: You are responsible for carefully checking the external condition of the package (seals, packaging) and cross-checking it with the invoice before receiving it. If you detect damage, scratches, breakage, or an incorrect product, please refuse to receive the package and immediately report it to our Hotline for timely support.

5. Handling Delayed Deliveries

In the event of an incident leading to a delay in the delivery of E-vouchers or physical products compared to our commitment, Duong Sinh Ho Tram will proactively contact and notify you via your registered phone number. You have the right to decide whether to continue waiting for the goods or request an order cancellation and refund in accordance with our Refund Policy.

Contact information for shipping support:

  • Hotline: (+84) 96 399 88 10

  • Email: info@duongsinhhotram.vn